Työterveys Fleming Oy

Self-monitoring plan

Työterveys Fleming Oy

Drawn up: 4.11.2026 Approved by: Matti Peura, responsible person

Reviewed at least once a year and whenever operations change.

This plan follows the Finnish Act on the Supervision of Social and Health Care (741/2023).

It is available at the clinic and on flemingtyoterveys.fi. The Finnish version is the official version.

Basic information

Service provider: Työterveys Fleming Oy, business ID 3298879-7

Address: Urheilukatu 38 as. 1, 00250 Helsinki

Service unit: Työterveys Fleming

Service points:

• Clinic Kamppi, Eteläinen Rautatiekatu 16, 00100 Helsinki
• Remote services (phone and video)

Responsible person: Matti Peura, MD, PhD, specialist in occupational health care

Contact: +358 45 7836 9404, asiakaspalvelu@flemingtyoterveys.fi

Services:

• Occupational health care for companies and entrepreneurs (preventive care and medical care)
• Occupational physician and general practitioner visits, also remote
• Health checks (pre-employment, periodic, special risk and night work checks)
• Driving licence and seafarer medical examinations and certificates
• Laboratory sampling and point-of-care tests. Samples are analysed by VITA Laboratoriot or Synlab.
• Vaccinations at the clinic. The patient buys the vaccine from a pharmacy with a prescription.
• Workplace surveys and occupational health meetings

Clients: working-age adults. No regular services are provided to minors.

Purpose and principles

The goal is that employees stay healthy and able to work.

The patient sees the same physician every time.

Care follows the Finnish Current Care guidelines and the good practices of the Finnish Institute of Occupational Health.

Patients are treated with respect, and their right to self-determination is respected.

Responsibility for self-monitoring

The responsible person, Matti Peura, is responsible for self-monitoring and for drawing up and updating this plan.

The company has no employees. Patient work is done by the responsible person. Phone customer service is bought as a subcontracted service.

The customer service person does no patient work and handles no patient data, and is bound by confidentiality.

The plan is reviewed every year in November and whenever services, premises or equipment change.

Patient safety and quality

Staff and competence

• The physician's licence has been checked in the national register (JulkiTerhikki).
• The physician maintains competence through continuing education (at least 5 days a year).
• The seafarer physician approval is valid until 31.5.2027, and its renewal is scheduled.
• If an employee or subcontractor joins patient work, they are given an induction before starting. The induction is recorded.

Premises

• The consultation room is on Eteläinen Rautatiekatu in Kamppi. Access is step-free.
• The room is cleaned weekly and as needed. Contact surfaces and examination equipment are cleaned after every patient.
• There is a hand-washing point and hand sanitiser.
• Patient privacy is protected: the door is closed, and conversations cannot be heard outside.

Equipment and supplies

• Equipment: general practitioner's basic equipment (stethoscope, blood pressure monitor, otoscope, thermometer, vision chart, scales and height measure) and a point-of-care testing device. An equipment list is kept.
• Equipment is serviced and calibrated according to the manufacturer's instructions.
• Incidents involving medical devices are reported to Fimea.
• Expiry dates of disposable supplies are checked monthly.

Infection control and waste

• Hand hygiene before and after every patient.
• Needles and other sharps go into a sharps container. Full containers are taken to a pharmacy.
• Infectious waste is handled separately. Other waste goes into mixed waste.
• Instructions for needle-stick injuries are kept in the consultation room.

Laboratory samples

• The patient is always identified before sampling (name and personal identity code).
• Samples are taken, labelled and stored according to the laboratory's instructions.
• Laboratories: VITA Laboratoriot and Synlab. Samples are delivered according to the laboratory's instructions.
• Results are reviewed and communicated to the patient as agreed. Abnormal results are handled without delay.

Medication

• Medication is managed according to the medication plan.
• Prescriptions are electronic.
• The patient brings the vaccine bought from a pharmacy. Vaccines and medicines requiring cold storage are kept in a medicine refrigerator at +2…+8 °C. The temperature is monitored and recorded on every working day (see the medication plan).
• Anaphylaxis first-aid equipment is available whenever vaccines or medicines are injected.

Remote consultations

• The patient is identified reliably. At the first visit, a photo ID is shown on video.
• The identification method is recorded in the patient record.
• If the matter requires an examination, the patient is referred to the clinic or elsewhere. In an emergency, call 112.

Incidents and adverse events

• All incidents and near misses are recorded in an incident log.
• Causes are investigated and fixed. Patients are informed of any harm that has happened to them.
• Serious incidents are reported to the Finnish Supervisory Agency (Lupa- ja valvontavirasto).

Patient rights

• Patients receive clear information about their care and the alternatives.
• Care is given in agreement with the patient.
• The employer does not receive the patient's health data. With the patient's consent, the employer is told only whether the patient is fit for the work.
• A dissatisfied patient can file an objection (muistutus) with the responsible person. Objections are answered in writing within a reasonable time, usually 1–4 weeks.
• Patient ombudsman: Anna Homan, contact via asiakaspalvelu@flemingtyoterveys.fi.
• Patients can file a complaint with the Finnish Supervisory Agency and a patient injury claim with the Patient Insurance Centre.
• Patient insurance: through the Finnish Medical Association membership insurance. Coverage confirmed 4.11.2026.

Patient data and privacy

• Patient records are stored in the national Kanta archive through the ERA service. Prescriptions are electronic.
• Patient data is not handled by email, in the client portal, or on paper left in view.
• The client portal (employer information) contains no health data.
• Appointment requests arrive by email. They do not ask for health data.
• Information security plan: a separate document.
• Privacy notice for the patient register: flemingtyoterveys.fi/tietosuoja/potilasrekisteri/
• Personal data breaches are reported to the Data Protection Ombudsman within 72 hours.

Feedback and monitoring

• Feedback is collected with a short email survey after the visit and verbally at the clinic.
• Feedback, objections and incidents are reviewed once a year in the self-monitoring review.
• Shortcomings are fixed, and the fixes are recorded in this plan.

Preparedness and continuity

• If the data connection fails, patients are called and appointments moved. Records are made as soon as the connection returns.
• If the physician is unavailable, patients are informed and appointments moved. Urgent care is referred to emergency services.
• No rescue plan or evacuation safety assessment is required (small consultation room).

Purchased services and subcontracting

• Laboratory tests: VITA Laboratoriot and Synlab
• Patient record archiving: ERA / Kanta
• Invoicing: Finago Isolta (no health data)
• Website and client portal: Louhi Net Oy (no health data)
• Phone customer service: subcontractor (no patient data, confidentiality undertaking)

The responsible person makes sure that purchased services meet quality and data protection requirements.

Risks and actions

Matti Peura, responsible person